Sears Protect Customer Advocate
Longwood, FL Longwood, FL Full-time Full-time $18 an hour $18 an hour 22 hours ago 22 hours ago 22 hours ago JOB
Summary:
The Sears Protect Customer Advocate is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of a Sears Protection product and also acts as a liaison between customers and SHC to include all business partners to respond to inquiries, complaints, problems, or compliments.
JOB DUTIES/
Responsibilities:
Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to Sears Protect products Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions Escalates customer issue as needed based on established guidelines Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for SHC and the customer Initiates follow up communication with customer to ensure complete resolution Utilizes multiple applications/formats enabling access to customer information and enter updates Maintains a high level of business/product knowledge via onsite and online training Initiates referrals to upper management to expedite resolution of customer concerns/inquiries Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines REQUIRED SKILLS:
Minimum 6 months of customer service and resolution experience required Intermediate computer skills and ability to work in multiple applications simultaneously Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data.
If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS) JOB REQUIREMENTS:
High school diploma or equivalent Less than one year of related experience 18 years of age or older Years Experience 0 - 1 Years Experience Travel Requirements None Work-In Address 1 1086 Florida Central Pkwy Work-In City Longwood Employment Category Regular, Full-time Compensation Range $18.
00 EEO/EOE Footer Equal Opportunity Employer / Disability / Vet.
Job Type:
Full-time Pay:
$18.
00 per hour Ability to commute/relocate:
Longwood, FL:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
customer support:
1 year (Required) Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to Sears Protect products Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions Escalates customer issue as needed based on established guidelines Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for SHC and the customer Initiates follow up communication with customer to ensure complete resolution Utilizes multiple applications/formats enabling access to customer information and enter updates Maintains a high level of business/product knowledge via onsite and online training Initiates referrals to upper management to expedite resolution of customer concerns/inquiries Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines Minimum 6 months of customer service and resolution experience required Intermediate computer skills and ability to work in multiple applications simultaneously Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data.
If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS) High school diploma or equivalent Less than one year of related experience 18 years of age or older Longwood, FL:
Reliably commute or planning to relocate before starting work (Required) High school or equivalent (Required) customer support:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Sears Protect Customer Advocate is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of a Sears Protection product and also acts as a liaison between customers and SHC to include all business partners to respond to inquiries, complaints, problems, or compliments.
JOB DUTIES/
Responsibilities:
Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to Sears Protect products Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions Escalates customer issue as needed based on established guidelines Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for SHC and the customer Initiates follow up communication with customer to ensure complete resolution Utilizes multiple applications/formats enabling access to customer information and enter updates Maintains a high level of business/product knowledge via onsite and online training Initiates referrals to upper management to expedite resolution of customer concerns/inquiries Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines REQUIRED SKILLS:
Minimum 6 months of customer service and resolution experience required Intermediate computer skills and ability to work in multiple applications simultaneously Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data.
If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS) JOB REQUIREMENTS:
High school diploma or equivalent Less than one year of related experience 18 years of age or older Years Experience 0 - 1 Years Experience Travel Requirements None Work-In Address 1 1086 Florida Central Pkwy Work-In City Longwood Employment Category Regular, Full-time Compensation Range $18.
00 EEO/EOE Footer Equal Opportunity Employer / Disability / Vet.
Job Type:
Full-time Pay:
$18.
00 per hour Ability to commute/relocate:
Longwood, FL:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
customer support:
1 year (Required) Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to Sears Protect products Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions Escalates customer issue as needed based on established guidelines Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for SHC and the customer Initiates follow up communication with customer to ensure complete resolution Utilizes multiple applications/formats enabling access to customer information and enter updates Maintains a high level of business/product knowledge via onsite and online training Initiates referrals to upper management to expedite resolution of customer concerns/inquiries Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines Minimum 6 months of customer service and resolution experience required Intermediate computer skills and ability to work in multiple applications simultaneously Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data.
If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS) High school diploma or equivalent Less than one year of related experience 18 years of age or older Longwood, FL:
Reliably commute or planning to relocate before starting work (Required) High school or equivalent (Required) customer support:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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