Operations Technical Specialist - Applied Epic
Description Position at Insurance Office of America We're Insurance Office of America, one of the nation's largest privately held agencies.
IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination.
Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and Northern Ireland, or with one of our subsidiary companies, the continued growth of our over 1,300 employees is a testament to our belief that great things start with great people! At IOA, we're driven by our mission and core values.
We work hard, but we have fun too.
Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren't just clichs here - they're a part of who we are.
We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.
We're looking for an Operations Technical Specialist to join our team! The position would be working in conjunction with the Insurance Operations Systems & Practices team, responsible for the execution of insurance operations quality assurance; configuring and maintaining IOA's agency management systems; and meeting all performance requirements.
These activities include, but are not limited to:
Quality audit and compliance; technical support; policy and procedure; best practices; process improvement; etc.
Responsible for strategic coordination and execution of day-to-day administrative and technical activities and capable of resolving complex user problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of IOA.
Operations Technical Specialist essential functions include:
Maintains high degree of technical competence and expertise in IOA's agency management systems Exercises discretion and independent judgment to ensure beneficial outcomes for users and IOA Implements annual short and mid-term strategic and tactical plans established by department leadership and necessary to achieve identified team goals and objectives and consistent with Company strategy Maintains frequent, transparent communication with direct supervisor regarding individual performance and activities, ensuring that the department leadership is fully informed of workload status; questions; concerns; or issues and proactively identifies and facilitates appropriate/corrective actions to be taken Works effectively with branch and regional operations and sales personnel, seeking input and developing win-win solutions to any operations-related systems, process, or quality issues Travels to and meets with branch operations teams as needed Provides operational technical support throughout assigned area of responsibility, including:
Work processes; workflows; procedures Agency management software (EPIC; IOA365/CSR24; BenefitPoint), including initial/ongoing user enrollment and communication of changes or updates Building and generating of standard and custom EPIC reports Managing forms and other needed aspects of Epic Monitoring and maintaining EPIC security Monitoring and maintaining EPIC downloads, including communicating with various carriers and IOA's outsource partner to ensure resolution of any download issues or problems Administering IOA365/CSR24 and other assigned softwareOperational aspects for company mergers and acquisitions as needed, including performance of operational due diligence processes and system and data integration.
Supports branch and regional operations/sales teams by evaluating, recommending and implementing additional software products Develops, implements, monitors, and improves compliance with core work processes, workflows and procedures throughout company, including identification and adoption of best practices Delivers excellent service at all times, including quickly responding to all inquiries and requests for technical support and exhibiting high levels of professionalism and domain expertise Maintains high degree of technical competence and continually stays abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating procedures Continually seeks to improve individual and team performance, including identifying, communicating and adopting best practices Lives and champions IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership Regular and consistent attendance is expected and a necessary component to the job Performs other duties as assigned Qualified candidates will have:
5
years of industry experience, with deep, wide-ranging industry knowledge All required active licensing Strong analytical, problem solving and decision making skills Exceptional customer service skills Excellent multi-tasking, organizational, and prioritization skills Outstanding verbal/written communication skills Ability to perform large work volumes with high degrees of accuracy and attention to detail PC proficiency, including knowledge of MS Office products, including Outlook, Word, Excel and PowerPoint Exceptional personal character High School Diploma (or equivalent) Great Reasons to Work at IOA include:
Competitive salaries and bonus earning potential Great benefits, including company paid health insurance Paid time off for holidays, vacations, and sick time 401K with an employer match Participation in our employee stock plan Opportunities for professional growth and career progression A culture that emphasizes respect for every individual Company commitment to work/family life balance and community service Teammates who share your drive for excellence Knowing every day you are helping our clients protect their families and businesses If you're ready to take a leap forward in your career, please click below to apply.
Any candidates meeting the qualification requirements for the Operations Technical Specialist role will be contacted.
We're looking forward to hearing from you! IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.
Any unsolicited resumes or candidate profiles submitted to e-mail accounts of employees of Insurance Office of America, hereafter referred to as IOA, or any of its subsidiaries are considered property of IOA for recruiting purposes and are not subject to payment of agency fees.
In order to be an authorized vendor for IOA, any such agency must have an existing formal written agreement signed by an authorized IOA HR leader and an active working relationship with the organization.
Resumes must be submitted according to our candidate submission process, which includes being actively engaged by IOA on the particular search by a member of our Talent Acquisition Team.
Likewise, for our authorized Vendors, if the candidate submission process is not followed, no agency fees will be paid by IOA or our subsidiaries.
Recommended Skills Administration Analytical Attention To Detail Business Process Improvement Communication Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination.
Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and Northern Ireland, or with one of our subsidiary companies, the continued growth of our over 1,300 employees is a testament to our belief that great things start with great people! At IOA, we're driven by our mission and core values.
We work hard, but we have fun too.
Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren't just clichs here - they're a part of who we are.
We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.
We're looking for an Operations Technical Specialist to join our team! The position would be working in conjunction with the Insurance Operations Systems & Practices team, responsible for the execution of insurance operations quality assurance; configuring and maintaining IOA's agency management systems; and meeting all performance requirements.
These activities include, but are not limited to:
Quality audit and compliance; technical support; policy and procedure; best practices; process improvement; etc.
Responsible for strategic coordination and execution of day-to-day administrative and technical activities and capable of resolving complex user problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of IOA.
Operations Technical Specialist essential functions include:
Maintains high degree of technical competence and expertise in IOA's agency management systems Exercises discretion and independent judgment to ensure beneficial outcomes for users and IOA Implements annual short and mid-term strategic and tactical plans established by department leadership and necessary to achieve identified team goals and objectives and consistent with Company strategy Maintains frequent, transparent communication with direct supervisor regarding individual performance and activities, ensuring that the department leadership is fully informed of workload status; questions; concerns; or issues and proactively identifies and facilitates appropriate/corrective actions to be taken Works effectively with branch and regional operations and sales personnel, seeking input and developing win-win solutions to any operations-related systems, process, or quality issues Travels to and meets with branch operations teams as needed Provides operational technical support throughout assigned area of responsibility, including:
Work processes; workflows; procedures Agency management software (EPIC; IOA365/CSR24; BenefitPoint), including initial/ongoing user enrollment and communication of changes or updates Building and generating of standard and custom EPIC reports Managing forms and other needed aspects of Epic Monitoring and maintaining EPIC security Monitoring and maintaining EPIC downloads, including communicating with various carriers and IOA's outsource partner to ensure resolution of any download issues or problems Administering IOA365/CSR24 and other assigned softwareOperational aspects for company mergers and acquisitions as needed, including performance of operational due diligence processes and system and data integration.
Supports branch and regional operations/sales teams by evaluating, recommending and implementing additional software products Develops, implements, monitors, and improves compliance with core work processes, workflows and procedures throughout company, including identification and adoption of best practices Delivers excellent service at all times, including quickly responding to all inquiries and requests for technical support and exhibiting high levels of professionalism and domain expertise Maintains high degree of technical competence and continually stays abreast of all company policies and procedures to ensure good knowledge, execution and compliance of standard operating procedures Continually seeks to improve individual and team performance, including identifying, communicating and adopting best practices Lives and champions IOA core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership Regular and consistent attendance is expected and a necessary component to the job Performs other duties as assigned Qualified candidates will have:
5
years of industry experience, with deep, wide-ranging industry knowledge All required active licensing Strong analytical, problem solving and decision making skills Exceptional customer service skills Excellent multi-tasking, organizational, and prioritization skills Outstanding verbal/written communication skills Ability to perform large work volumes with high degrees of accuracy and attention to detail PC proficiency, including knowledge of MS Office products, including Outlook, Word, Excel and PowerPoint Exceptional personal character High School Diploma (or equivalent) Great Reasons to Work at IOA include:
Competitive salaries and bonus earning potential Great benefits, including company paid health insurance Paid time off for holidays, vacations, and sick time 401K with an employer match Participation in our employee stock plan Opportunities for professional growth and career progression A culture that emphasizes respect for every individual Company commitment to work/family life balance and community service Teammates who share your drive for excellence Knowing every day you are helping our clients protect their families and businesses If you're ready to take a leap forward in your career, please click below to apply.
Any candidates meeting the qualification requirements for the Operations Technical Specialist role will be contacted.
We're looking forward to hearing from you! IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.
Any unsolicited resumes or candidate profiles submitted to e-mail accounts of employees of Insurance Office of America, hereafter referred to as IOA, or any of its subsidiaries are considered property of IOA for recruiting purposes and are not subject to payment of agency fees.
In order to be an authorized vendor for IOA, any such agency must have an existing formal written agreement signed by an authorized IOA HR leader and an active working relationship with the organization.
Resumes must be submitted according to our candidate submission process, which includes being actively engaged by IOA on the particular search by a member of our Talent Acquisition Team.
Likewise, for our authorized Vendors, if the candidate submission process is not followed, no agency fees will be paid by IOA or our subsidiaries.
Recommended Skills Administration Analytical Attention To Detail Business Process Improvement Communication Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
