Sears Holdings Corporation
JOB SCOPE:
The Retention and Recovery operations is designed to implement customer retention strategies to increase loyalty and retain business, as well as recover any funds due to the company after a protection plan has been cancelled.
This role is expected to have a 50% collection rate and handle between 50-60 calls a day.
We are HIRING!!!Call Center CUSTOMER SERVICE & SALES Job Opportunity!Are you the Helpful and Professional RETENTION & RECOVERY ADVISOR we are looking for? Our position is located at our LONGWOOD, FL -Transform Sears Home Services Call CenterWe are seeking RETENTION, SALES and COLLECTIONS Oriented Professionals to support our Home Services Team with the Servicing and Retention of our Sears Members and provide them with a Wow Member Experience with their Home & Appliance Protection Plan & maximize opportunities to retain existing members and increase members loyalty!APPLY TODAY & Get your Invitation to INTERVIEW!Dont miss this Great Job OpportunityTraining STARTS NOV.
28TH!!!Must submit Official Job Application directly through our Companys Jobsite(Apply by using the link below-Copy & Paste the Link to your Search Browser):
Apply with Get.
ItAPPLY TODAY TO INTERVIEW!!!Once your Job Application is received through our Companys Jobsite, you will receive a Call/Email/Text with 24-48hrs to confirm an Interview Day & Time!OUR POSITION OFFERS:
Paid Orientation & Training @$15/hr.
Base Pay of $15.
00/Hr.
PLUS Commission Full Package of Benefits- Medical, Dental, Vision, Life Ins.
, 401K Benefits, & 6 Paid National Holidays Advancement & Leadership Training Opportunities Recognition Programs Call Center work environment and possible option to Work from Home Opportunity after 90 Days based on PerformanceOUR POSITION
Responsibilities:
Establishes and maintains a high level of customer satisfaction, professionalism, and courtesy in all retention & collection transactions Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing members in an effort to resell and retain Offers targeted solutions based on customer need to prevent product cancellation through outbound and inbound calling Attempts to 'save' customers from cancelling their protection products by explaining benefits of the program(s) and tailoring solutions to meet the individual customer needs.
Makes efforts to collect outstanding balances due to the company due to a cancelled contract term through inbound and outbound calling Explains and reconciles customer disputes as they pertain to payment of outstanding balances that are dueQUALIFICATIONS FOR OUR POSITION:
Enjoys working in a fast-paced, high-volume, call center environment.
Great Verbal Communication and Listening Skills Comfortable handling inbound calls and outbound calls Previous experience in Sales, Customer Service, Retention, or Collections The ideal candidate knows how to think strategically, has a strong work-ethic, is goal-oriented and experience working with escalated customer issues and problem resolution Ability to apply appropriate retention and sales techniques Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations Plus skills to have- Negotiating Skills, Consultative, Persuasive, Self-Motivated, able to Work Independently, Disciplined.
Ability to use Computer and multitask Must have a Flexible Work Schedule.
WHY WORK WITH US?I like our fun work environmentI enjoy the folks I work with.
They have become my family Vanessa L.
Sears EmployeeWe look forward to receiving your Official Job Application to TODAY!EOEKeywords:
Call Center, Sales, Insurance Sales, Sales Advisor, Telecommunications, Telemarketing, Telesales, Inside Sales, Retention, Collection Agent, Sales Agent, Sales Representative, Consultant, Insurance, Warranty , Virtual Interview Process, On-site TrainingEmployment Type:
Full-TimeAbout the Company:
Sears Holdings CorporationSears Holdings Corporation (NASDAQ:
SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.
com.
Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.
Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands' End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection.
We are the nation's largest provider of home services, with more than 14 million service and installation calls made annually, and have a long-established commitment to those who serve in the military through initiatives like the Heroes at Home program.
We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2013 ENERGY STAR Partner of the Year - Sustained Excellence Award for Product Retailing and Energy Management and was named one of the Top 20 Best Places to Work for Recent Grads.
Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co.
and Kmart Corporation.
Company Size:
10,000 employees or moreIndustry:
RetailFounded:
2005Website:
http:
//www.
searsholdings.
com/about/.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Retention and Recovery operations is designed to implement customer retention strategies to increase loyalty and retain business, as well as recover any funds due to the company after a protection plan has been cancelled.
This role is expected to have a 50% collection rate and handle between 50-60 calls a day.
We are HIRING!!!Call Center CUSTOMER SERVICE & SALES Job Opportunity!Are you the Helpful and Professional RETENTION & RECOVERY ADVISOR we are looking for? Our position is located at our LONGWOOD, FL -Transform Sears Home Services Call CenterWe are seeking RETENTION, SALES and COLLECTIONS Oriented Professionals to support our Home Services Team with the Servicing and Retention of our Sears Members and provide them with a Wow Member Experience with their Home & Appliance Protection Plan & maximize opportunities to retain existing members and increase members loyalty!APPLY TODAY & Get your Invitation to INTERVIEW!Dont miss this Great Job OpportunityTraining STARTS NOV.
28TH!!!Must submit Official Job Application directly through our Companys Jobsite(Apply by using the link below-Copy & Paste the Link to your Search Browser):
Apply with Get.
ItAPPLY TODAY TO INTERVIEW!!!Once your Job Application is received through our Companys Jobsite, you will receive a Call/Email/Text with 24-48hrs to confirm an Interview Day & Time!OUR POSITION OFFERS:
Paid Orientation & Training @$15/hr.
Base Pay of $15.
00/Hr.
PLUS Commission Full Package of Benefits- Medical, Dental, Vision, Life Ins.
, 401K Benefits, & 6 Paid National Holidays Advancement & Leadership Training Opportunities Recognition Programs Call Center work environment and possible option to Work from Home Opportunity after 90 Days based on PerformanceOUR POSITION
Responsibilities:
Establishes and maintains a high level of customer satisfaction, professionalism, and courtesy in all retention & collection transactions Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing members in an effort to resell and retain Offers targeted solutions based on customer need to prevent product cancellation through outbound and inbound calling Attempts to 'save' customers from cancelling their protection products by explaining benefits of the program(s) and tailoring solutions to meet the individual customer needs.
Makes efforts to collect outstanding balances due to the company due to a cancelled contract term through inbound and outbound calling Explains and reconciles customer disputes as they pertain to payment of outstanding balances that are dueQUALIFICATIONS FOR OUR POSITION:
Enjoys working in a fast-paced, high-volume, call center environment.
Great Verbal Communication and Listening Skills Comfortable handling inbound calls and outbound calls Previous experience in Sales, Customer Service, Retention, or Collections The ideal candidate knows how to think strategically, has a strong work-ethic, is goal-oriented and experience working with escalated customer issues and problem resolution Ability to apply appropriate retention and sales techniques Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations Plus skills to have- Negotiating Skills, Consultative, Persuasive, Self-Motivated, able to Work Independently, Disciplined.
Ability to use Computer and multitask Must have a Flexible Work Schedule.
WHY WORK WITH US?I like our fun work environmentI enjoy the folks I work with.
They have become my family Vanessa L.
Sears EmployeeWe look forward to receiving your Official Job Application to TODAY!EOEKeywords:
Call Center, Sales, Insurance Sales, Sales Advisor, Telecommunications, Telemarketing, Telesales, Inside Sales, Retention, Collection Agent, Sales Agent, Sales Representative, Consultant, Insurance, Warranty , Virtual Interview Process, On-site TrainingEmployment Type:
Full-TimeAbout the Company:
Sears Holdings CorporationSears Holdings Corporation (NASDAQ:
SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.
com.
Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.
Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands' End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection.
We are the nation's largest provider of home services, with more than 14 million service and installation calls made annually, and have a long-established commitment to those who serve in the military through initiatives like the Heroes at Home program.
We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2013 ENERGY STAR Partner of the Year - Sustained Excellence Award for Product Retailing and Energy Management and was named one of the Top 20 Best Places to Work for Recent Grads.
Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co.
and Kmart Corporation.
Company Size:
10,000 employees or moreIndustry:
RetailFounded:
2005Website:
http:
//www.
searsholdings.
com/about/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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